If It's Not Answered Here - Contact Us!
WHAT ARE YOUR HOURS?
You can reach us Monday thru Friday 9-5 (EST) via email (email@example.com) or phone (1-800-603-8420).
HOW DOES THE REWARD POINT SYSTEM WORK?
We appreciate our customers so we have a rewards program to show it. It's pretty simple so here's the breakdown...
1 Point = $1 Credit
You get points for...
5 Points - If you refer a friend and they make a purchase
1 Point - For every $10 spent on each watch you purchase
You can use your points on any order.
WHAT SIZE FITS ME FOR THE ORIGINAL / VANDAM / LAFAYETTE?
Click here for a helpful sizing chart.
HOW WATER RESISTANT IS MY WATCH?
There are two basic levels of water resistance for our watches, 3 ATM and 5 ATM, the details section of the product page will inform you as to the level. Here's a breakdown of both...
3 ATM or 99 feet
In technical speak this means they have "been tested to withstand static pressure for a only a short period of time at the stated depth." What this means in non-technical speak is they can be exposed to water, but should not be submerged in water for long periods of time. So don't worry about sweating on them, wearing them in the rain or washing your hands in them. However, you should try to avoid swimming in them and definitely no diving! If you do get thrown in the pool and your watch goes dead, it should be ok if you let it air dry for a couple of days. If not, send it back and we'll replace it or provide you with a refund.
Below is the Industry Organization for Standardization (ISO) definition of 3 ATM water resistance, for those of you who are interested in the subject :)
Protected in everyday life, bathing, accidental splashes, short swimming or car washing - it is resistant against perspiration, water vapor, rain drops. It is tested for water resistance up to 3 ATM, and must be able to survive 30 minutes under water at a depth of 1 m (3 feet) followed by 90 seconds under a pressure corresponding to 30 meters.
5 ATM or 165 feet
You would think this makes a big difference in the definition of water resistance but according to the ISO the only change is you can now go parachuting, hang gliding and skiing in it. We don't come up with these activities, we swear! Here's the official definition by the ISO:
Protected in everyday life, bathing, accidental splashes, short swimming, car washing, parachuting, hang gliding and skiing - it is resistant against perspiration, water vapor, rain drops.
CAN I REPLACE THE BATTERY?
Yes, most jewelers can change the battery on any of our watches except the regular VanDam model (the unit is sealed so the battery can't be changed)... or contact us and we can give you directions on how to replace it.
HOW DO I SET THE ORIGINAL WATCH?
Click here for a helpful video.
WAS DREW REALLY AN UNDERWEAR MODEL?
As far as we know, yes :)
Shipping and Returns
DOMESTIC SHIPPING OPTIONS
We want you to get your order as quickly as you like, and that's why we offer 3 super fast options. Standard shipping via UPS Mail Innovations for $5.95 - FREE for orders of $100 and over. There's 2 Day UPS Service for a flat rate of $11.95. And if you are really in a rush we also offer UPS Standard Overnight, but please note that the rate is much more expensive as it is calculated by UPS based on location.
We try as hard as we can to get your order shipped out within 24 hours, but it can take up to 48 hours due to high volume or other circumstances. Once your order does ship you will receive an email confirmation with all your relevant order details as well as tracking information.
INTERNATIONAL SHIPPING OPTIONS
Unfortunately right now we don't have a viable shipping option for international orders. Please contact us at firstname.lastname@example.org and we can point you in the direction of some places that do.
We like to think we have one of the most straight forward return policies around - within 30 days return any watch purchased from our website and we'll either exchange it for the same style watch, issue store credit in the form of a gift certificate, or give you a refund. Please note there are no returns or refunds for items purchased on SALE, or if you purchased them somewhere other than our website.
Please send your watch, along with your original packing slip (if you still have it, if not, no big deal) and a note stating your name, shipping and email address, the color and size of the watch you want as a replacement, or whether you would like credit or a refund. All returns should be sent to the address below. Once we receive the package, we'll process your request as quickly as possible.
RumbaTime Customer Service
3209 Linn Street
Sioux City, IA 51108